CHAPTER I

Using People Skills Adequately Can Change Your Life​

• The Gifted Few, Who Instinctively Use Them

• The Rest of Us

• Yes, You Can Learn Them

• Sounds Great, But

• The Obvious

• The Answer

• The Bottom Line

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CHAPTER II

Fundamental Realities

• Reality Number One

• "I'm the most important person in the world."

• The Self-Centeredness of Human Beings

• Second Fundamental Reality:

• How Others View Themselves After Contacts With You Is Critical

 

CHAPTER III

Showing Interest

• Phony Interest

• No Strings Attached Interest

• How to Become Interested

• You "Gotta" Find Something

• Shallow Interest

• You Get Brushed Off

• Stick to Things You Like

• Reciprocation Necessary?

• Super Technique to Make "Em" Love You

• Couples, Partners in Living

• Family

• But Resist "Meism"

• But isn’t Family Different?

 

CHAPTER IV

Make Someone’s Day

Envy

• Jealousy

• Low Self-Esteem

• Bruised Egos

• Facts Don’t Change!

• The Unobservant

• An Understandable Reason

• If You Like Something, SAY SO!

• Details Show Sincerity

• Be Careful

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CHAPTER V

Listen Well! Respond Well!

• Listening

• Possible Calamitous Results

• A Not Responding Pitfall

• “Dos” While Listening

• Absolute “Don'ts” While Listening

• Some More "Biggies”

• Almost Always Respond

• Silence is Not Always Golden

• When Not to Respond

• You’re the Talker

• “Hey, Whose Idea was This?”

• Respond. Respond. Respond.

• No Excuses!

• An Unacceptable Explanation

• At Least Say You Got it!

• Not Replying Sends a Message

• Address Each Point

• Put It in Front of You!

• Respond, Even if You Disagree

• Miscellaneous Points

• I Wouldn’t Know.  I Don’t Know. I Don’t Know That.

• Two More “No-Nos”

• Super Way to Respond

• Answer the Question

• "I Hope So"

• If Question is Good, Say So

• "Of Course" and "Certainly"

• Don't Evade Questions

• Why Do Some Do This?

• Delicate Opinion-Inquiries

• Answer Right Off the Bat!

• So, Why?

• Finally

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CHAPTER VI

Interrupting

• The Mind Readers

• How Come?

• "Know-it-alls"

• Others

• Classifying Them, Generally

• The Thieves

• Waiters and Waitresses

• Anything You Can Do?

• Where's Nearest Table to Crawl Under?

• Be a Good Samaritan

• Let “Em” Tell You Again

• Stale Jokes

• I Might Forget It!

• Take Notes

• If Note Taking not Possible

• Don't Break in with a Different Matter

• Annoying Unimportant Corrections

• Suddenly Looking Away

• Two More Ways

• Sum-Up

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CHAPTER VII

Praising

• Why is Praise so Vital?

• A Job Well Done

• Why Not?

• The Unmindful

• A "Don't" and a "Do" of Praising

• Give Credit!

• Don't Wait Too Long!

• Same Point, Different Twist

• Snubs

• Yep, Blame Jealousy!

• A Tale of Two Cousins

• So, What Happened?

• Can Anything be Done?

• Sum-up

​

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CHAPTER VIII

Be Glad To See People!

• A How To

 

CHAPTER IX

What’s In A Name?

• Our Names are Music to Our Ears

• Repeat Encounters

• Back to Remembering Names

• The How To

• On the Phone Too

 

CHAPTER X

People Skills In One Time Phone Calls

• Calls for Information or Help

• Again, Get and Use Names

 

CHAPTER XI

The “I” Disease

• This Banker Has It!

• This Chairman of Board Has It!

• Wow!

• Why?

• The Cure?

 

CHAPTER XII

Build Self-Esteem

• But You Must Really Want Help!

 

CHAPTER XIII

Talking Down

• One Example, Saying the obvious

• Beware of the Dog, the Dogmatist!

• But I'm Really Positive

• Another Way to Hedge Providently

• You be the Dummy!

• "You must understand" or "Keep in mind"

• Suggest, Recommend

• Watch “Big” Words and Jargon!

• Abbreviations

• Some Doctors

• Necessary "Big" Words

• Listener's Capacity to Understand

• Foreign Phrases

• "You Know"

• The Unnecessary Apology

• Forget, "Forget  it!"

• A Terrorizing Dread

• Ageism

• Here, Let Me Have It!

• Can Apply to Mental Things Too

• Help Persons Understand You

• KISS Principle

• Sum-Up

 

CHAPTER XIV

Expressing Gratitude

• Why We Don't

• Consequences

• Looking the Gift Horse in the Mouth

• Spoken Words Sometimes Aren't Enough

• Yet, Hand-Written Notes are so Potent

• Sum-Up

 

CHAPTER XV

White Lies

• Truth-Not-Necessary Test

• Harmless Fibs

• Age Fibs

• When to Increase the Gap

• Bad Breath

 

CHAPTER XVI

Be Courteous and Considerate

• Eye contact

• "But I'm Too Shy"

• Shaking Hands

• Should Women Shake Hands?

• Talk to Everyone in Group

• Be Direct

• Point Sum-Up

• Introduce Person with You

• “I’m terrible with names”

• You Might Not Agree with This

• For Both Genders

• A Relatively Strong “No-No”

• Translate foreign languages

• Persons with a Different-Native Tongue

• Don't Be a Flake!

• Return Phone Calls!

• Keep Call-Back Promises

• Mindlessness

• Don’t be a Phony

• Leave It Where or Like You Found It

• Speak Up and Do so Distinctly

• Contentiousness

• But Say You Have to Disagree

• An Outstanding Way to Show Considerateness

• "Humiliaters"

• Making Fun of, Mocking

• Good Samaritan Needed

• Blatant inconsiderateness!

• Add This One

• A Maddening Discourtesy

• The Brush-Off

• Using Foul, Repugnant Words

• Walk in Moccasins of Others

 

CHAPTER XVII

You’re Picking On Me!

• When You’re Wrong, You’re Wrong!

• Another Way of Being Defensive

• More Ways to Ward Off Negativity

CHAPTER XVIII

Soften Negatives, Bad Things

• Firing Someone

• Breaking Up with Someone

• Accepting Some Blame

• Accept All Blame

• You’re Totally Without Fault, BUT

• Cushion It!

• Necessary Criticism

• Gratuitous Criticism

• Unwarranted Criticism

• The Touchy Question

• Exposing Liars

• Testy Persons

• The Phony Softener: "Don't worry about it."

• Here We Go Again, Tell a White Lie?

• Make Required Things Easier to Swallow

 

CHAPTER XIX

The Blame Game

• Killing the Messenger

• Clobbering the Handy

• Another Example

• "Put the Blame on Mame"

• Venting Anger to the Wrong People

• The Constant Complainers

• Finally, As to Blame Game

 

CHAPTER XX

Telling Persons,“You Were Right”

• So, Why Are Those Words So Hard to Say?

• But Say It´s You Who Deserves to Hear Those Words

 

CHAPTER XXI

Telling Persons,“You ARE Right”

• But Sometimes We Tell People They´re Wrong Though They´re Really Right

• A Darn Good Example

 

CHAPTER XXII

We

 

CHAPTER XXIII

Be Supportive

 

CHAPTER XXIV

Tweets Of Wisdom

 

CHAPTER XXV

A MakeFeelGood Just for You

• Review, Review, Review!

• A Downside

 

CHAPTER XXVI

​The Bottom Line

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ABOUT THE AUTHOR

 

COPYRIGHT, AUTHORIZED USE

 

 

 

 

 

 

 

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